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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18330
Experience:  Over 10 years of professional experience.
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My Samsung laptop crashes when I try to play any PC game

Hi my Samsung laptop crashes... Show More
Hi my Samsung laptop crashes when I try to play any PC game how can I remedy this. I am running windows 10
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Ask Your Own Computer Question
I am the person that will be helping you today.
Let's run a little test. Play one of the PC games. When the screen goes black, start tapping the CAPS LOCK key for about 10 or 15 seconds. When you do that, does the CAPS LOCK light turn off and on?
I will be standing by.
Thank you,
Customer reply replied 2 years ago.
no lights come on but machine gets very warm
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Follow the instructions below to begin the remote helping screen.
Remote page:
After clicking the link above, enter the following two digit number: 62 and click the circle button to start the remote application.
Is the problem fixed? The computer has not rebooted, yet. I see that it is still online.
If you need anything else in the future, please let me know.
Thank you for your time today.
- Jason