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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44685
Experience:  Over 15 years of consulting to the IT industry
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I need an expert in Microsoft Excel. I have a Microsoft Excel

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I need an expert in Microsoft Excel. I have a Microsoft Excel worksheet which comes up with the following message when I try to open it -- Sorry we couldn't find (file name and path) Is it possible it was moved, renamed or deleted?
I really need to get this file back. Help please.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Open Excel and click File and you will see the recently opened files there, if you click on it there, does it then open?
Please let me know.
Customer: replied 2 years ago.

It's there but the same message comes up.

Thanks Martin
Go to the location it says it is at, on your computer.
So click start, computer and go where it is stored.
Do you see the actual file there?
Customer: replied 2 years ago.

Hi Richard

I can see the file where it should be. Date modified is 23.44 yesterday which is when I shut my laptop down.

I should point out that I access this file from the L Drive which is Knowhow cloud.

ok, now double click it there when you see it and tell me if it opens please.
Customer: replied 2 years ago.

Excel opens but I just get the same message. All other files open OK.

Can you provide me the file and I can check it for you
- Click the following link:
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 2 years ago.

I've just tried to do that and a message came up saying 'a device attached to the system is not functioning'

Can I connect to your computer and check this please Martin.
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

Give me five minutes please Richard. Just finishing breakfast.

no problem at all Martin
Customer: replied 2 years ago.

Do I choose basic installation or installation to access pc remotely or run only (one time use)

basic installation please
Customer: replied 2 years ago.

ID 180 380 622

Password *****

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