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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My son has just purchased mortal kombat , when he

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My son has just purchased mortal kombat for pc, when he tries to install, the message comes up saying "steam has to be online to update confirm network and try again "
I tried in on my computer and getting the same message, both computers are connected to internet via BT home hub QF28 any ideas
Hello sir/madam, I would like to help you, please let me know when you are ready.
Customer: replied 2 years ago.

Hi Jerry,

I am not computer literate at all so bear with me, the game is for my sons computer, I don't have access to you via that computer, can I do anything

can you download this file on your son's computer:
it is a 195MB file
Customer: replied 2 years ago.

I have downloaded media fire on sons computer

now can you extract it, it is a zip file (unzip files to desktop)
you will need to right click on steam icon on desktop and select properties and find folder, open the original steam folder, and replace all the old files with the new files (you just downloaded)
Customer: replied 2 years ago.

Sorry don't have a clue, have tried all that, with no luck, I am not computer literate at all. you can remotely install on my computer for now and I can try and find someone who can help with my sons

Customer: replied 2 years ago.

Jerry I have logged into just answer on my sons computer, can you access me on that

can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem
Jerry Hannell and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.


d###-##-####pass 8551

Customer: replied 2 years ago.

ID 215 451 520 PASS 8551