How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 174
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Type Your Computer Question Here...
Kamil Anwar is online now

I was given a Kindle two years ago. It looks

Customer Question

I was given a Kindle for Christmas two years ago. It looks as if it is a basic model with only an on/off switch on the base. I am an old technophobe and am as yet unable to use
it. I have plugged it into my old Dell laptop and have a screen which says 'USB Drive Mode'
and there is a small green light next to the plug-in-point on the base. What do I have to do to get beyond the point of removing it from my laptop and waiting for the person who gave it to me to explain what I have to do to be able to read the books I would like.
I have checked the box in which the Kindle was given to me and there are no instructions as to how it can be used.
Submitted: 2 years ago.
Category: Computer
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Does the box say which Kindle model you have? For example Kindle FireHave a look at this video and tell me if it's of any help so I know where you're at: reply using the box below.Regards,Martin
Customer: replied 2 years ago.
There is nothing on the box but a small booklet says it is a Kindle paperwhite.
Expert:  Martin replied 2 years ago.
Good work, were you able to turn it on?