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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43341
Experience:  Over 15 years of consulting to the IT industry
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I have through circumstances had to renew my computer package.

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I have through circumstances had to renew my computer package. In the transfer of 'C' drive data my Avanquest data(by PC World) was not included and now of course I have a new email address re-placing the old one I want to 're-join Avanquest so how do I go about it please. Will ****.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
there are a lot of services and products from Avanquest
Which exact product where you using?
Customer: replied 2 years ago.
Windows 10. Machine ASUS
Thats your version of windows, I need to know please which Avanquest product you were actually using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
I previously was on Windows XP-Home and had dealt with yourselves for a long time when required.
I understand, but it is not clear sorry exactly what you would like?
Richard and 5 other Computer Specialists are ready to help you
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
Richard, the model is K31 ADE UK011S does this help ?
no sorry, as I still do not know what product you used.
What did it do for you?