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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5874
Experience:  B.Sc. Computer Science with Honors
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Yellow not printing on HP Photosmart 7520 - new cartridge installed

Customer Question

Yellow not printing on HP Photosmart 7520 - new cartridge installed - restarted printer, still not printing yellow
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting youPlease click on apple menu...preferences..printin the print window click on options buttonthen click on utilities and click on head cleaning optiononce head cleaning completes, try printing and let me know if yellow prints or not
Customer: replied 2 years ago.
Wont clean/test/align - 'Printer is in Error State'
Expert:  Michelle replied 2 years ago.
please take out the print cartridgeswait for the insert cartridge message to appearunplug the power cordclean the golden contacts of the cartridge and printhead with a cotton swab and little alcohol. also clean the nozzles of the cartridge with cotton swab and alcoholwait for 2-3 minutesplug the power cord back inturn the unit on and reinsert the cartridgesthe try a head cleaning againcheck for functionalitylet me know how it goes
Customer: replied 2 years ago.
Took out cartridges etc., as suggested ... still gives Error Report when asked to clean head - Printing other colours ok - just the yellow not printing - have just printed page with all colours - no yellow!
Expert:  Michelle replied 2 years ago.
try the head cleaning from the printer itselfFrom the home screen on the control panel, touch the Settings icon .Touch Tools, and then touch Clean Cartridges.
Customer: replied 2 years ago.
Done that - no change - still no yellow - but at least did "print Quality Diagnostic" showing no yellow, and could do Alignment from printer which couldn't do from Mac
Expert:  Michelle replied 2 years ago. you have the old yellow ink cartridge?
Customer: replied 2 years ago.
Yes - but put that one in last week as a result of no Yellow printing - Had been putting up with no yellow, till now!
Expert:  Michelle replied 2 years ago.
remove the ink cartridges...then remove the printhead(printhead is that part in the carriage through whick ink goes through from cartridge to paper)use warm water, alcohol and cotton swab and clean the nozzles of the printhead ensuring they are not cloggedshake the yellow cartridge a bit so that little ink comes out..wipe off excess ink with cotton swabnow reinsert the printhead and ink cartridges and run a head cleaning from printer control panel screenonce done, try a print
Expert:  Michelle replied 2 years ago.
let me know if prints yellow or not...i will be able to suggest further accordingly if its a problem with the ink or printhead
Customer: replied 2 years ago.
Ran the printhead through warm water and re-installed - at first a bit of yellow showed on print, but then cleared. Mc still shows printer error, although didn't do on first try. Might need to try cleaning the head again, although the yellow that showed might have been because I pressed the cartridge and a bit of yellow showed. Just done another Print Status Report, and no yellow!
Expert:  Michelle replied 2 years ago.
it seems the printhead nozzles are cloggedmore thorough cleaning of the printhead and ink cartridge nozzles should fix thiselse in case that does not work, you can try a printhead cleaning kit which is available at local printer storesyou can buy online as well
Expert:  Michelle replied 2 years ago.
if a thorough cleaning makes no change then there is a possibility that printhead is clogged internally and would need to be replacedif unit is within warranty, you can get it replaced through HP else you can buy the printhead from ebay\amazon and replace it yourself
Expert:  Michelle replied 2 years ago.
i hope you understand that in case of hardware faults i can suggest cleaning and reset steps but cannot make a bad part work againlet me know if you have any questionsI hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further