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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43392
Experience:  Over 15 years of consulting to the IT industry
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Computer will not open after upgrading to windows 10

Customer Question

computer will not open after upgrading to windows 10
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Hi there and welcome
Can you tell me please what happens when you try to start the computer?
Thank you
Customer: replied 2 years ago.
starts to load up then after 10 minutes goes to a blank screen , cant shut down on normal icon so use switch on laptop
Expert:  Richard replied 2 years ago.
Can you remove the power cable from the Laptop then hold the power button down for 60 seconds then release.
Then connect the power cable and tell me if it now starts windows 10 correctly please.