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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39903
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I cannot get my computer to play a CD/DVD now

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I cannot get my computer to play a CD/DVD now
Hi,I'm sorry about the issue. Is there any error or message? When did this issue first occur?Was there any change recently to your computer?Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.
You have taken £28 and apparently done nothing yet and I was presented with a screen asking me to sign up to a monthly amount of further payments of either £28 or £36 and I withdrew and want to withdraw as I feel I am signing up to unlimited amounts so please return my money asap
I'm sorry about the confusion. Let me clarify: Monthly support subscription is only optional. This is a one-time support session per your request.Can I connect remotely to your computer, so I can fix the cd/dvd drive issue directly on your computer together with you without any additional charge?Please let me know; don't worry, we guarantee our service. Please reply at the box below. Thank you.
Viet - Computer Tech and 5 other Computer Specialists are ready to help you
Thank you; please click on the website below in order to connect with me remotely:, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
The computer has restarted again. Can you please check if the cd/dvd drive is working or not?Also, when did you upgrade to Windows 10?What kind of disks are you trying to use, such as cd music disk or software disk, etc.?Please let me know. Thank you.
Per our conversation, please try with an external USB CD/DVD drive / burner and check. Please let me know if there is any issue. Thank you.