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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5880
Experience:  B.Sc. Computer Science with Honors
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My Kindle Fire will neither open up nor shut down completely.

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My Kindle Fire will neither open up nor shut down completely. It is stuck on screen which says " do you want to shut down your kindle". I can neither shut it down nor cancel the message. The screen just sits there and does nothing.
Hi, My name is ***** ***** i will be assisting youPress and hold down the Power button for 20 seconds and let me know if it shuts down or not
Customer: replied 2 years ago.
Yes. It shut down completely and has now re-opened at the book I was reading.
Customer: replied 2 years ago.
What was I doing wrong?
at times the device freezes due to the book loaded not responding and closingthat not something serious and if the kindle is operating fine its good to go
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Michelle and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
Many thanks for your help. I thought I might have to get a new one and lose all the books on the current one! I can now finish the book I was reading - plus a few others. Many thanks.