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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 45545
Experience:  Over 15 years of consulting to the IT industry
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My computer starts up ok but when I click on something (anything)

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my computer starts up ok but when I click on something (anything) I just got blue spinning circle
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Is this only within your internet browser? Or also on any programs in windows?
Customer: replied 2 years ago.
all programmes even recycling bin!
Thanks
Can you click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator.
Does that open?
Customer: replied 2 years ago.
no just spinning circle
Thanks
Power off the computer, then power it on and keep tapping F8 until you get to a menu.
Choose Advance Boot Options, then Last Known Good Configuration.
Tell me if it then starts and functions correctly please.
Customer: replied 2 years ago.
how long should I keep tapping f8 ?
until the menu comes up, you do it as soon as the computer starts until it shows, it will show (if this is windows 7 which you initially indicated it was)
Customer: replied 2 years ago.
got a menu but not that option unless its enable boot logging?
No its not that
You see Safe Mode ect correct?
Customer: replied 2 years ago.
yes
ok, you will then see Advanced Boot Options screen so select that then use the arrow keys to highlight Last Known Good Configuration (advanced), and then press Enter.
Customer: replied 2 years ago.
ok all done but still got spinning circle
ok, can you return to the menu and choose Safe Mode and let it load
How does it operate in that mode?
Customer: replied 2 years ago.
says loading windowsfiles
yes, can take some time, let it complete and it will start windows in safe mode.
Customer: replied 2 years ago.
windows help and support page has come up
yes, wait until windows has loaded into Safe mode then tell me how it operates.
Customer: replied 2 years ago.
screen has changed but it appears to be letting me click on things
it has allowed me to empty recycle bin shall I try to access internet now?
No, it wont work in safe mode.
Click Start, type in MSCONFIG and press enter.
Click on the Startup Tab and click Disable All.
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and let me know if the computer now operates correctly please
Customer: replied 2 years ago.
sorry still waiting for it to start
No problem, Let me know the results please
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.
thankyou all seems to working now !
Perfect! It was corruption which we removed, it will be ok now.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you