How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43206
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

Just bought a lenovo ideapad 305 and all that comes up on screen

Customer Question

Just bought a lenovo ideapad 305 and all that comes up on screen is lenovo and turning dots. Cannot configure anything as there are no instructions on screen
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you remove the power cable, then hold the power button for 60 seconds then release.
Connect the power again, turn on the Lenovo and tell me what then happens please.
Let me know the results please