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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44600
Experience:  Over 15 years of consulting to the IT industry
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My recorder has stopped Recording

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My recorder has stopped Recording
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me the model of the recorder please?
Customer: replied 2 years ago.
Thank you
Can you please remove the power to the recorder (so unplug it from the power socket).
Then on the actual recorder, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the recorder, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 2 years ago.
Humax & You View loaded offered me the chance to record ...but says sorry you cannot record this
Customer: replied 2 years ago.
Need to shop ...before snow .....will contact again later
I need you to reset the box please, as its not seeing the hard drive
To do this
on your remote control and go to Settings
> Device Management > Reset YouView Box
Then tell me if you can record please.
Customer: replied 2 years ago.
I can get to settings....but it freezes there or on Device Manager.....
Thanks, ***** ***** the problem
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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