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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44732
Experience:  Over 15 years of consulting to the IT industry
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My Microsoft mouse has stopped working but battery seems a

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My Microsoft mouse has stopped working but battery seems alive
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If you look on the underside of the mouse, do you see the Laser still showing?
Customer: replied 2 years ago.
Blue light yes
thanks
Can you take the receiver out from your computer and plug it into a different USB port on your computer.
Wait 5 minutes then tell me if the mouse then works again.
Let me know the results please
Customer: replied 2 years ago.
Sorry - receiver? The mouse is without cable lead
Yes, but it connects to a receiver that is plugged into one of your USB ports, it communicates wirelessly with this.
Customer: replied 2 years ago.
I've two wires/cables one of which seems to be related to printer and the other seems to be the main "receiver" or electric supply
yes, and this receiver connects to a USB port on your computer.
If it is not at the moment, this is the issue and you need to connect it into the computer please.
Customer: replied 2 years ago.
The main cable seems to have only one possib le attachment point. I have removed it and put it back
Customer: replied 2 years ago.
The main cable has only one point of entry: I have removed it and put it back, but no change to mouse
ok, sorry but it is not clear what exactly you are referring to.
There is a receiver, on most models it looks like this
http://azsurplus.com/images/MICROSOFT1053.JPG
This needs to be connected to the USB port on your computer so the mouse can wirelessly communicate with it and it communicates with the computer.
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.
Sorry - I'm lost. the mouse is wireless. I can't see how I can plug anything into it
please wait while I call