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Russell H.
Russell H., Computer System Tech
Category: Computer
Satisfied Customers: 12233
Experience:  11 years experience
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Why does my Brother QL 560 no longer store saved addresses?

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Why does my Brother QL 560 no longer store saved addresses? I am a Mac User.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. Did you recently upgrade your MAC OS X version on your computer? if so, it may have affected the software associated with your Brother label printer - which is doubtless where the addresses were formerly stored. You may need to uninstall and reinstall the software associated with your label printer - which I can give you instructions as to how to go about the process with maximum chance of a good result, if you will first tell me, what MAC OS X version is now on your computer ?Thanks.
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Customer: replied 2 years ago.
I did respond and say I am using OS X 10.9.5?
OK, got it. MAC OS X 10.9, thanks. I'm preparing the instructions for you now. I'll post them shortly.
Try this: 1. turn Off, and unplug the label printer from the power and the computer. 2. uninstall the label printer software. That's the P-Touch Editor, and the P-Touch Utility.Also, select the P-Touch printer from the printers list, and use the - button to delete it. 3. restart the computer. 4. when fully restarted, go to and download and install the Printer Driver found there. 5. then download from that same page, the P-Touch Editor, and the P-Touch Utility program also. 6. Use the P-Touch Utility to configure the label printer.
Customer: replied 2 years ago.
Hi RussellMany thanks. I will give it ago when I have some time. I appreciate your help. All for now. Over and out on this question.Chris
If you are done with this question for now, please rate my answer, so that this case may be closed.. Thanks, ***** ***** luck.