How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39915
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now

Stopped working during reading. cannot move anything.will not

This answer was rated:

stopped working during reading. cannot move anything.will not turn off?
Hi,I'm sorry about the issue. Can you please press and hold the Power on /off button on the device for about 30 (to 60) seconds, then turn it back on and check?Please reply at the box below to continue troubleshooting. Thank you.
Customer: replied 2 years ago.
it booted up after 45 seconds and is now ok. Thank you for your help.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,
Viet - Computer Tech and 2 other Computer Specialists are ready to help you