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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6626
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a Sony Vaio laptop computer with windows Vista, and

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I have a Sony Vaio laptop computer with windows Vista, and I have lost the left hand column of my email menu where it says Inbox, Outbox, Sent items, Deleted items, junk mail etc. I have tried everything to restore the layout. Also, the email area seems very wide unnecessarily. Please can you help.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 2 years ago.
I wish to cancel my visa debit. Please confirm that this has been done.
Do you not need help? Thanks
Customer: replied 2 years ago.
Please confirm that my visa debit for £39 has been refunded as I do not wish to proceed and you said it was refundable.
For refunds, you will need to email***@******.*** (yes, it is refundable). Thanks
Customer: replied 2 years ago.
As I have paid £39 for an answer, please give it to me without my having to pay another £18 to talk toyou.
There is no extra charges, if i connect remotely and fix the issue. What you're experiencing needs to be troubleshooted. Shall i connect?
Customer: replied 2 years ago.
No thank you, Just please email me with your reply.
I'll have to ask a couple of questions to assist. How do you access your e-mails, via which browser or e-mail client?
Customer: replied 2 years ago.
by windows mail
Windows Live Mail?
Customer: replied 2 years ago.
it just says windows mail
Do you see a + sign in the left pane (Green + sign)?
Customer: replied 2 years ago.
no
Close it. Hold the Windows Key and Press R. In the run dialog, type wlmail and click OK. Then tell me if it is the one ?
Customer: replied 2 years ago.
There is no + sign in the left hand panel so I cannot do as you say
The instructions do not relate to the + sign. Close the Windows Mail that is currently open. Then Hold the Windows Key and Press R. In the run dialog, type wlmail and click OK. And tell me if the application that opens up is the Windows Mail app you are referring to?
Customer: replied 2 years ago.
What is the windows key. is it the start button for the menu or what
see here (click)
Customer: replied 2 years ago.
the wlmail is not recognised - now what?
Okay. How do you launch Windows Mail? From your desktop or from a web browser?
Customer: replied 2 years ago.
I go into the main menu then select "email" and it comes up automatically
If you take mouse slowly to the left, does the cursor change into arrows at any point?
In Windows Mail?
Customer: replied 2 years ago.
yes, but I have tried moving the screen across that way and nothing happens.
I think it would be best if i connect remotely and troubleshoot this. Remote support is safe, you'll be able to see what i am doing and we will be to reach a resolution quicker.
Customer: replied 2 years ago.
doI have to pay another £18 - I just cant afford it.
No, nothing else needs to be paid.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=944863
Customer: replied 2 years ago.
as long as I don't have to pay any more Iagree
Click the link below and run/open the downloaded program.https://secure.logmeinrescue.com/R?i=2&Code=944863
A file called support-logmeinresuce.exe should have been downloaded, click on it and open it.
Customer: replied 2 years ago.
I click on the programme and it just cancels out
Ok. Click this new link below and run the program called teamviewer.exe, open it and you will see a 9 digit number and a password, type that to me here.http://tinyurl.com/pfmhzd8
Customer: replied 2 years ago.
it says it is untitled ??
..Ok. Click this new link below and run the program called teamviewer.exe, open it and you will see a 9 digit number and a password, type that to me here.http://tinyurl.com/pfmhzd8
http://tinyurl.com/pfmhzd8
Customer: replied 2 years ago.
The same thing happens -
Do you see a + icon in the system tray?
Customer: replied 2 years ago.
I got into the programme but it said that the code had already been used and that I had to go back to you
Here is the new code: 358754
Customer: replied 2 years ago.
same thing happens - tks for the code.
Does it not asks you to allow/run/execute the program?
Customer: replied 2 years ago.
no. it will not allow me to do anything. it will not accept any typing
When you click the file, a user account control should have open to ask you if you need to allow the file, and if you are using a antivirus or firewall, it may also ask the same where you need to tell the program to allow it. Can you try again, https://secure.logmeinrescue.com/R?i=2&Code=169897
Customer: replied 2 years ago.
nothing comes up when I double click the link. It will not even come onto the screen
Hold the Windows Key and Press J. You will see the name of the file on the top, click on it and then choose run/yes/allow/ok
Customer: replied 2 years ago.
nothing happens
Click the three bars on the top right side under X and click Downloads, You will see the name of the file on the top, click on it and then choose run/yes/allow/ok
Customer: replied 2 years ago.
I do not see three bars under X - where are they exactly. Under X I have "Alt" and I can see no other X anywhere.
It is on your Chrome browser, on the top right side. (not the keyboard). Click on the three bars, then click downloads, and then click the file called TeamViewerQS-iod.exe - You will then see a 9 digit id and a password, type that to me here.
see image here: http://s8.postimg.org/dcj3ohkyd/team.png
Customer: replied 2 years ago.
the code is 2(or3)17271567 oasswirj5195
The issue has been resolved. Thanks
Kamil Anwar and 5 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
thank you -