How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43440
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I have been using AOL including Broadband since 1998.

Customer Question

I have been using AOL including Broadband since 1998. Gigaclear have now installed superfast Broadband in this village. I have contacted AOL several times by letter, by email, and on the phone, starting this process on the 28th November 2015. The reason was to terminate my account with you so I don't have top pay two organisations for Broadband. I have just received an email from you saying that you are going to terminate my account and I won't be able to access anything. I still want to keep my AOL email address - is this possible?
Ronald *********
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Hi there Ronald and welcomeNo problem, you can keep using the email account even when leaving, as email is offered as a free service (anyone can have it)If you would like any additional information or assistance, please do not hesitate to let me know.And please take a second to rate my service by clicking one of the stars at the top of the screen then submit.Thank you