How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21629
Experience:  Expert for over 10 years
Type Your Computer Question Here...
Josh is online now

My note 5 has locked and i forget back up password ***** can

Customer Question

my note 5 has locked and i forget back up password ***** can i unlock it i bought the phone in thailand
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi, The only way around that is to perform a factory reset: Turn off the Samsung Note 5.Press and hold the Volume up button, the Home button, and the Power button at the same time until you see the Android icon.Using the Volume down select wipe data/factory reset option and press the Power button to select it.Using the Volume down highlight Yes – delete all user data and press Power to select it.After the Note 5 has rebooted, then use the Power button to select it.When the Note 5 restarts, everything will be wiped and will be ready to set up again.
Customer: replied 2 years ago.
tried that still not working i want to send it away to get sorted but i don't know where to send it
Expert:  Josh replied 2 years ago.
Sure, you can call for a warranty replacement here: 1-***-***-**** If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.