How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5880
Experience:  B.Sc. Computer Science with Honors
Type Your Computer Question Here...
Michelle is online now

New kindle paperwhite will not connect to wifi

Customer Question

new kindle paperwhite will not connect to wifi
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Follow these steps and let me know how it goes.Push and hold down the power button on the kindle for 45 seconds and then release it, Kindle will be in power off mode let it be.Now power off or unplug the wireless router for 3 mins and power it back on wait for 3 mins to let the router booted up when you see that you are able to connect to the internet fine using a pc or a smartphone then you power on the Kindle and let it boot up fine then you try to connect to the router or enter the router password ***** you are prompted to enter. You must be good to go and would be connected fine.
Expert:  Michelle replied 2 years ago.
Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work dont be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help. If the problem is solved then you may rate the answer provided. Thank you.