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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43402
Experience:  Over 15 years of consulting to the IT industry
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Help iv lost my initial email address***@******.***

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help iv lost my initial email address***@******.*** need my contacts put onto***@******.***
Hi there ans welcomeCan you tell me what you mean with losing the email address?You mean you cannot sign into it?
Customer: replied 2 years ago.
no google made me open another account which i did at***@******.*** but all my contacts and current emails are on***@******.*** and i badly need them
ok, whats the make and model of the phone please?
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.
ok, give me 5 minutes please with an existing customer and Ill call you Hazel
Customer: replied 2 years ago.
calling now
Customer: replied 2 years ago.
help richard please ring me back hazel
The power is now back on Hazel?
Customer: replied 2 years ago.
ok, as the issue is on your computer, I want to connect to your computer instead rather then phone, as then I can fix it for you directly.Can we do this please?If so, do the below instructions please.Can you go to Click on Download for Free Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 2 years ago.
my old emailaddress is***@******.*** new one***@******.*** sorry richard i can do as requested to go in teamviewer i will lose all thats done so far
you wont Hazel, please do the instructions and we can get this fixed for you
Customer: replied 2 years ago.
i am very very upset i cant do what your asking me not wont do cant do
don't be upset Hazel, ill call you now and step you through it
can you give the phone number again please
Customer: replied 2 years ago.
Customer: replied 2 years ago.
richard i hope u read this your help was invaluable u were so helpful especially as i am so new to computers and almost 70n years mold your paitence and expertise were a pleasure if anyone is lucky enough to get you then they are as lucky as i was thanku againxx
thank you for the kind words Hazel