How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 173
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Type Your Computer Question Here...
Kamil Anwar is online now

My kindle will not let me get in! the screen is headed Lock-Screen

Customer Question

my kindle will not let me get in! the screen is headed Lock-Screen Password ***** is demanding a password ***** appears to be 4 digits or more. I do not know how to get past the sudden appearance of this. I have been using it for more than 2 years and have never had this problem
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,I'm sorry about the issue. What's the model of your kindle, such as Kindle Paperwhite, Kindle Fire, Kindle Fire HD, etc.?Can you press and hold the power on / off button on the kindle for about 25 seconds, then turn it back on. Does it ask for a password ***** a pin?Please reply at the box below. Thank you.