How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44673
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

Thank you Richard I did all you suggested saved my data on a

This answer was rated:

Thank you Richard I did all you suggested saved my data on a plug in - re-set my computer to factory settings - all is working now except my original factory setting had internet explorer for internet connection which of course is now defunct and I wish to get either google chrome or another one - how do I do it if I cannot get onto the net?Sandra
Good SandraTo get chrome, click on my link can then install and use it there.If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know. Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated. Thank you
Richard and 2 other Computer Specialists are ready to help you