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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 174
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a Packard Bell TJ61 laptop with Windows 7. When switched

Customer Question

I have a Packard Bell TJ61 laptop with Windows 7. When switched on the power and charging lights come on, hard drive runs for a few seconds. Nothing appears on the screen and the mouse and keyboard do not produce any response. The only way to put the power light out is to hold the power button down for about 5 seconds. Any ideas? I am sending this on a different laptop.
***** *****
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have old is the laptop and when was it working fine last time?