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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5830
Experience:  B.Sc. Computer Science with Honors
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I turned my Kindle on I got no screen and I can't turn it

Customer Question

I turned my Kindle on I got no screen and I can't turn it off
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Push and hold down the power button on the kindle for 40 seconds. Do not release the power button before 40 seconds as you see the kindle is off let it be off for 3 mins and then power it back on as you normally power on.