How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 7609
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
Type Your Computer Question Here...
Jess M. is online now

I have an old computer with home edition XP 2002. I had someone

This answer was rated:

i have an old computer with home edition XP 2002. I had someone help me to set up our website which i used freeola to upload files that were on that computer which i can do but it is very very slow, it does not have wifi but i installed a wireless usb adapter to it. Now we have a new computer which is windows 10 and has office 2016 on it, i was able transfer onto a device the files i needed for our website (holiday cottage) but now i can open the file on new computer which looks fine and i can alter it, then when i save it it will say some things will be lost if i proceed with a webpage file? i tried anyway to save it and upload just to see what happened and it was not the one i wanted on the website that appeared and dont know how that happened, but i was able to sort the page back again to original by going to old computer. How do i stop this happening and what is wrong is it compatability with the old and new.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.Can you tell me the URL of your live site? What hosting company is this site hosted?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 2 years ago.
it is with Freeola
Hi Lorna,Thank you for writing back with that information.Can I remotely access your computers so that I can check the configuration of the site uploader program and fix them for you while you watch?Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Customer: replied 2 years ago.
yes sure, anything to get this sorted please
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.NOTE: If we run out of time, we can resume with the remote session without extra fee.
Customer: replied 2 years ago.
Lorna,I already sent you the formal additional service offer. Please accept it so that we can start the remote session.
Jess M. and 3 other Computer Specialists are ready to help you
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link: In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess