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Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 7606
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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I cannot connect to Windows Live Mail. The system asks

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I cannot connect to Windows Live Mail. The system asks for my 7 digit Microsoft A/C No which I have a diary note of dated 23/11/2015; it will not accept this number.
Hi Arthur, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. So you are able to use your Windows 10 computer normally, but you are not able to use your Windows Live Mail program to send and receive emails because of this password *****?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 2 years ago.
That is correct.
Thank you for writing back with that confirmation.Can you please tell me the email account you are using in your Windows Live Mail?Also, can I remotely access your computer so that I can directly check and fix the problem while you watch?Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Customer: replied 2 years ago.
How much? I have just spent 30+ UKP to have this convoluted conversation.
I will just send the formal offer for secure remote assistance. I do not know the UKP equivalent but I believe it will be shown to you in UKP.Thank you.Jess
Jess M. and 7 other Computer Specialists are ready to help you
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link: In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Arthur,Thank you for your patience. Your issues were resolved through Secure Remote Assistance. Your email is now working in your Windows Live Mail and your MS account is now setup with a new password.Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess