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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5833
Experience:  B.Sc. Computer Science with Honors
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This is the first time in a week I have been able (from

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Hello. This is the first time in a week I have been able (from my PC) to log on to Hotmail(Outlook). This frequently occurs, usually for a day or so at a time. I can log on to Hotmail from my Wiindows phone, and I have no trouble with other websites. I don't want to pay them 7p a minute to listen to music on the Hotmail helpline.
Any ideas why this could be happening? And what to do when it, no doubt happens again?
Miriam ***@******.***
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.can you be a bit specific more in which music software you are asked to pay 7p a minute.
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
My tel no 0116(###) ###-####
Phone call with secure remote assistance offer has been send please accept it so that i can call and fix it
Customer: replied 1 year ago.
I accept it
scroll down this chat page up and down you will see the offer button please click on it. Remote AssistanceAfter you click it will open a page click on the green "I Agree" button.Download and run the Elsinore screen connect.Allow it to install and let it be opened.
Michelle and other Computer Specialists are ready to help you
Customer hi michelle this sidemichelleclive: i am now connectdmichelleclive: i will take the mouse control now and check the settings on outlookmichelleclive: please enter your passwordmichelleclive: the problem seemed to be with chrome not saving the password *****: i will do a test again to ensure all is working okGuest: OK, but i couldn't get on hotmail via firefox eithermichelleclive: yes that must be because the cache where the passwords are saved was loading the password *****: i will check this in both chrome and firefoxGuest: Ok, maybe, but i HAD A DIFFERENT SAVED PASSWORD ***** WEEK AND ALL THE PREVIOUS TIMES THIS HAS HAPPENEDmichelleclive: will checkmichelleclive: did you change your hot mail password *****: Yes, I did change it, but now I wish I had asked you while the thing was NOT working!michelleclive: i its working now i will just ensure the saved password ***** ***** correct one..if not will refresh the settings...also in case the problem repeats you can post me a message and i am there to help you on thismichelleclive: ok the settings seem to be fine now on firefox and chromemichelleclive: however in a rare case that it does repeat you can post me a message and i will assist you furthermichelleclive: please open the just answer page and click on accept offer for the phone call and remote service that you agreed formichelleclive: also if this repeats you can post me on this same question page and i will assist youGuest: In view of the problem recurring ( this is not the first time), would it be a better Idea for me to start a gmail email account and have all my hotmail forwarded to it? (POP)?Guest: ie, rather than having to pay for more advice!michelleclive: yes that would be a good option as in that case even if your hotmail stops working intermittently you always have the emails accessible on gmailGuest: Thank youmichelleclive: you are welcomemichelleclive: let me know if you have any more questionsGuest: Not at the moment, thank you. it was fun to watch you using my computer!