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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5870
Experience:  B.Sc. Computer Science with Honors
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I have a virus/malware on my Lenovo Idea A2109A tablet which

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I have a virus/malware on my Lenovo Idea A2109A tablet which has frozen everything. How do I get rid of it or reset to factory set.
Hi my name is ***** ***** I will be the expert working with you today.
Let me know if you want to factory restore without backing up data or you want to backup data and then select factory reset.
Customer: replied 2 years ago.
I am not bothered about saving data
I will walk you through with the steps now.
on the main menu select settings icon let me know when you are there.
Customer: replied 2 years ago.
ok
scroll down and select Backup & Reset
Now you will see Factory data reset select and hit ok while you get a data erase warning.
Once the reset completes it will reboot the tab and then your tab is as good as it was the first day you got.
Customer: replied 2 years ago.
Sorry, nothing happens, it is completely frozen
Press and hold down the power button for 35 seconds when it shuts down let me know.
Customer: replied 2 years ago.
shut down now
yes shut it down.
Customer: replied 2 years ago.
it is shut down
Now press and hold together Volume Up + Power button together for several secondsRelease held keys when the Lenovo Boot Mode appears.Now from the menu on the screen select option Recovery, by using Volume Up to scroll and Volume Down to confirm.
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