How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43384
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I have an aio 5500 printer. It has worked successfully under

Customer Question

I have an aio 5500 printer. It has worked successfully under Windows 7. I have now upgraded to Windows 10 and there are problems.
Text printing is OK but graphics and photos are rubbish. Graphics are poor resolution and colours are wrong.
I uninstalled drivers etc and reinstalled from original disk but the problems persist. I have used your website but I get the message that the printer is not connected. Which is nonsense since it does print.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there David and welcomeThe drivers available for this printer only go up to windows 8, so this can be a compatibility issue with the latest release.Can you though, uninstall the printer, then disconnect it and restart the computerThen download and install the latest drivers from my link below installed, tell me please how the printer now prints.Let me know the results please
Customer: replied 1 year ago.
Please remind me how to uninstall.
Expert:  Richard replied 1 year ago.
Of course, click start, type indeviceClick on device and printersThen right click on the printer and select remove which will uninstall it I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please. Else let me know the results please