How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10275
Experience:  Computer specialist
Type Your Computer Question Here...
Randy Computer Tech is online now

I have a Sony xperia M 4 aqua and I purchased it and contracted

Customer Question

i have a Sony xperia M 4 aqua and I purchased it and contracted it with virgin media but as soon as I turned it on /loaded it up i find out it is already registered with Sony at Mansfield Notts yet I live in Selston Notts I am being blocked /controlled etc I have two user guests that i know nothing about
Please can you help
Stuart banner. NG 166BB
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Follow these steps please>From your Home screen, tap .Find and tap Settings > Backup & reset > Factory data reset.To delete information such as music and pictures from your internal storage, mark the relevant checkbox.Tap Erase everything.If required, draw your screen unlock pattern or enter your screen unlock password ***** PIN to continue.To confirm, tap Erase everything