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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43337
Experience:  Over 15 years of consulting to the IT industry
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Have got a hp pavilion x2 (###) ###-####purchased on the 09042016

Customer Question

have got a hp pavilion x2 (###) ###-####purchased on the 09042016 it was working fine upto yesterday when it would not turn on the only thing I am getting is the hp logo then nothing else I have charged it up and tried several time to turn it on but just get the same
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi thee and welcomeCan you please remove the power cable to the computer and then hold the power button down for 60 seconds then release.Once done, connect the power cable, turn on the computer and tell me if it now gets past the HP logo.Let me know the results please.
Customer: replied 1 year ago.
ok done that got the hp logo then blank
Customer: replied 1 year ago.
right just checked again now turned on
Expert:  Richard replied 1 year ago.
ok, and still blank correct?
Customer: replied 1 year ago.
now why is costing £28 surley it comes under guarentee
Expert:  Richard replied 1 year ago.
this is a paid service, as it is a pad support desk.But is the computer now functioning again?