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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 174
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hotmail is blocking emails from our server. causing problems

Customer Question

Hotmail is blocking emails from our server. causing problems with peopel requesting lost passwords
what can we do?
Submitted: 1 year ago.
Category: Computer
Expert:  chrisaw replied 1 year ago.
Hello there, This sounds like it could be due to several reasons: - Your MX (mail) servers being blacklisted for previously sending spam (especially if you are in a shared hosting environment)- Your SPF records not being setup either at all or properly (these verify that the sender of an email is who they claim to be)- Your DKIM setup is incorrect It's most likely that the issue is either #1 or #2. In order to verify this could you possibly provide the domain name you are sending these emails from? :)
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  chrisaw replied 1 year ago.
Hi again, I have responded to your request for Secure Remote Assistance. If you are happy to proceed with that I will have a look and see if we can get this resolved for you. I'm confident that it's a relatively simple fix so we should be able to get this taken care of. Thanks! Christopher