How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43192
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I haven't used my Toshiba U300 a while and have forgotten

This answer was rated:

I haven't used my Toshiba U300 for quite a while and have forgotten the password. I have forgotten probably thanks to life saving heart surgery I had for a thoracic aortic aneurism followed by 8 days in intensive care. How do I open it without my old password?
Christine Farrell
+44(###) ###-####
Hi there and welcomeCan you tell me please Christine, which version of windows you are using on the Laptop?
Customer: replied 1 year ago.
Whatever it came with when I purchased it. It says on the opening page Windows Vista home premium
ok, there is a simple method and a complex method for this.It is dependent on do you have data you need to keep on the laptop?As the simple method is to reinstall windows which means you lose your data and programs and would need to install this again.Please let me know
Customer: replied 1 year ago.
No I am not dependent on data stored on the laptop.
ThanksPower off the Laptop.Then hold the 0 (zero) key and with it held, power on the Laptop.Keep Zero held until it has started and you are at the recovery managerthen follow the onscreen steps to perform a factory restore.This will reinstall windows so the Laptop is as new, and you can then set it up again and use it.Let me know please how you go.
Richard and 3 other Computer Specialists are ready to help you
How did you go with this Christine?