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Please do the following:
Once done, let me know:
Press and hold the Power button for a full 40 seconds. After the first 6 to 8 seconds, the screen will go blank, which is normal.
After the 40 seconds, release the Power button
Also click the link below and run/open the downloaded program so i can check your router settings:https://secure.logmeinrescue.com/R?i=2&Code=779980
Please click the downloaded file and run/open it. If asked by your system to allow the file to run select YES/ALLOW/OK
The file has to be run by you, once you run it only then i will control over the system
I am sending you a new link which will be easier to run. Click the link below:http://tinyurl.com/9439e
And run the program called teamviewer, you will get an ID and a Password. Type that to me here.