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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43215
Experience:  Over 15 years of consulting to the IT industry
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I have just changed my router and whilst all my other

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I have just changed my router and whilst all my other devises are operating correctly Samsung will not connect.

Hi there and welcome

Can you tell me the model of the Samsung please?

Customer: replied 1 year ago.
Not showing model No. intel(R) Core(TM)i3-3220T CPU @ 2.80GHz if that helps.

Is it a laptop? As I just see Samsung here.

And which version of windows is it running if it is please?

Customer: replied 1 year ago.
Desk top running on Windows 8.1


What exactly happens when you try to connect the Desktop to the wireless network?

Customer: replied 1 year ago.
Can not connect and can not identify problem.

Can you remove the power to the wifi router please.

Then power off the problem computer

Wait 5 minutes and connect the power to the wifi router.

Then start the computer

Press the windows key + R and type in


press enter

Right click on wifi network and select connect

Then select your network in the list and click connect

Tell me if you get asked for the password ***** connect please.

Customer: replied 1 year ago.
Will do, thanks

thank you

Let me know the results please

Customer: replied 1 year ago.
is asking username and password.

on which step? As wireless will not ask for a username, only a password

Customer: replied 1 year ago.
Right clicking connect to internet does nothing!
Customer: replied 1 year ago.
that would be good

ok, my instructions did not indicating connect to internet so I am not sure what exactly your doing...

Can you go back and more carefully follow my instructions please?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Richard and other Computer Specialists are ready to help you


Connect the Samsung via a network cable to the router so it has internet

Then on it go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID548 622 691 password *****


Can you run teamviewer please as I was disconnected

Customer: replied 1 year ago.
I was disconnected, how do I run it again?
Customer: replied 1 year ago.
will do

it will be installed in your list of programs

Customer: replied 1 year ago.
ID 548 622 691 password *****


Customer: replied 1 year ago.
It took until 21:00 hrs to complete the download yesterday due to various failures, however everything is up and running now.
Thanks you for your help.
Kind regards,