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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 174
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My acer aspire 5552 worked beautifully since 2011 till last

Customer Question

my acer aspire 5552 worked beautifully since 2011 till last night.
I can not hear anything on the earphones . any suggestions?
Submitted: 1 year ago.
Category: Computer
Expert:  ChrisC replied 1 year ago.

Hi, my name is ***** ***** welcome to JustAnswer!

This is sounding like the headphone jack may have failed on a hardware/physical level, but let me gather some information. If I understand correctly, you can get sound from the laptop's speakers, but when you plug your headphones in, you don't get any sound at all, is that correct? Did you make any changes to the computer or change any settings between now and the last time the headphones worked?