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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44746
Experience:  Over 15 years of consulting to the IT industry
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Password not acceptable to go online

This answer was rated:

password ***** acceptable to go online

Hi there and welcome

Can you tell me John the make and model of the tablet and of your wifi router please?

Customer: replied 1 year ago.
Samsung Galaxy Tab 3.8 WiFi Tablet

Thank you

On the back of the Hub is the security or wireless key printed. Enter this as the password ***** trying to connect to the wifi and you should then be able to get online

Let me know please how you go.

Customer: replied 1 year ago.
Did not work

what exact steps are you taking to connect online?

Customer: replied 1 year ago.
Go into my Wi-Fi network which is BTHub4-HFQM and enter the password

ok, on the back of the hub is a reset button, using a paperclip, push and hold the button in for 10 seconds then release.

Wait 5 minutes, then try to connect the Tablet and tell me if it now connects please

Customer: replied 1 year ago.
Tried it twice still no connection

whats the message you get when it fails to connect?

Customer: replied 1 year ago.
Incorrect password

tell me the password ***** read off the hub please

And the network name

Customer: replied 1 year ago.

That will not be the password.

Look for wireless key or security key please

Customer: replied 1 year ago.

thats the password ***** have to enter in please

Let me know the results

Customer: replied 1 year ago.
connected I have never used that as a password
Thank you

perfect and your most welcome

It will remember it from now on

If you would like any additional information or assistance, please do not hesitate to let me know.

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Thank you

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