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Hi there and welcome
Can you tell me please which password ***** are referring to?
Is it the screen lock? Or to purchase an app?
ok, which model phone is it?
ok, you will need to reset the phone.
This will remove all data and return the phone to new, but this cannot be avoided, it is the whole point to the security
To do the reset
Then set up the phone again
Let me know please how you go
the volume Up is for increasing the volume on the left, the home is the main one in front and the power is what turns the screen off.
I can call you and walk you through this if you wish?
thanks, ***** ***** me your phone number