How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44824
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I have forgotten the password Samsung mobile phone. How can

This answer was rated:

I have forgotten the password ***** my Samsung mobile phone. How can I recover it ?

Hi there and welcome

Can you tell me please which password ***** are referring to?

Is it the screen lock? Or to purchase an app?

Customer: replied 1 year ago.
It looks like screen lock but I am a novice user. The phone asks me to enter the password ***** I do anything else.

ok, which model phone is it?

Customer: replied 1 year ago.
Samsung A5S I think.
Customer: replied 1 year ago.
Would you like to connect directly to the phone?

ok, you will need to reset the phone.

This will remove all data and return the phone to new, but this cannot be avoided, it is the whole point to the security

To do the reset

  1. Turn off the phone completely.
  2. Press and hold both Volume UP and HOME + power on the phone.
  3. When Android Recovery menu screen appears release all keys.
  4. Navigate and highlight "wipe data / factory reset" using the Volume down key and press power.
  5. Navigate and highlight again to Yes -- delete all data and press power.
  6. All data will be lost! Before doing a hard reset backup all important data.
  7. After hard reset is done select Reboot system now. Press power to reboot the phone.

Then set up the phone again

Let me know please how you go

Customer: replied 1 year ago.
Please, which buttons are these?

the volume Up is for increasing the volume on the left, the home is the main one in front and the power is what turns the screen off.

I can call you and walk you through this if you wish?

Richard and 4 other Computer Specialists are ready to help you

thanks, ***** ***** me your phone number

Customer: replied 1 year ago.
My phone number is *****