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Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 7615
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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Jesse, following our session yesterday I shut down short

Customer Question

Jesse, following our session yesterday I shut down for a short while. Later I downloaded an item from Google to print. But it didn't happen! Document was pending. Obviously still a problem. Would you please check as I have paid £47. Thank you.Brian Bartlett
Submitted: 1 year ago.
Category: Computer
Expert:  Jess M. replied 1 year ago.

Hi Brian,

Are you available now for a remote session? Please use this link:

Click on I Agree button, download then tool, then double click to run it.



Expert:  Jess M. replied 1 year ago.

Hi Brian,

It appears that you need to wake the printer when you first print it because its status says offline. So you need to right-click on it, then click Use Printer Online.

It shall print your print jobs by then.

I hope that helped.

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Best regards,