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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43333
Experience:  Over 15 years of consulting to the IT industry
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I purchased a new I pad air partner Beryl Button and she

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I purchased a new I pad air for my partner Beryl Button and she activated it. However it will not open now see your E mail to her 11.43am 20 July 2016. She needs to confirm Password ***** and to change it if she can. How to do. My name is***** and I am an I pad user also. Her E mail address is***@******.*** mine is***@******.***.

Hi there and welcome

What exactly are you seeing on the screen of the iPad?

Customer: replied 1 year ago.
Sorry she needs to know passcode but does not know it.

ok, this can refer to a number of things.

I need to know from you please, What exactly are you seeing on the screen of the iPad?

Customer: replied 1 year ago.
NO The screen asks her to enter Passcode when I pad restarts?

You will have to reset the iPad, there is no other way to remove this.

To do the reset

Connect the iPAd to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

Click Restore iPad, let this complete and it should now work

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
We are both in our eighties and have no knowledge how to do this sorry

ok, but this is why I offered to do it for you Beryl

Click accept to my proposal and I can do this for you.

Richard and 2 other Computer Specialists are ready to help you

Thank you

Please click this link, click I agree and run the file please

It did not auto connect me, can you tell me when your online please.