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Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21675
Experience:  Expert for over 10 years
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I seem to be having a problem connecting to my Kindle. I

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I seem to be having a problem connecting to my Kindle. I have always used the same passcode but there seems to be something that it currently does not like. Any help would be much appreciated. Mrs J.F.Cox,

Hi Janette,

Do you mean the Kindle is locked with a passcode or do you mean the Amazon account password?

Customer: replied 1 year ago.
My Kindle is locked but I do have an Amazon account password

Which Kindle model do you have?

Customer: replied 1 year ago.
If I could get it go come out of its case I would tell you but it will not come out.
Customer: replied 1 year ago.
Don't bother. You are clearly not being any help to me at the moment. I will now consider my other options.


If you are referring to the automated offers for remote assistance or phone call, please ignore them; they are auto generated.

Take a look here:

Customer: replied 1 year ago.
That's a problem as I have not kept the Kindle box it came in

You do not need the box-- The link that I have provided will show you the front of the Kindles and tell you the model of it.

Look here:

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