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Hi Andrew ,
My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.
Is there an email address on the lock screen of your acer?
okay, thank you.
Are you on a windows computer now?
okay, I am going to send a code to that email address. Let know the code when you get it. Reply here with the code please.
did you get the code on your gmail?