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Hi Christina, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. If you are using a Windows computer, then this is most likely a malware infection. Can I remotely access your computer (the device where you usually or regularly access your emails) so that I can perform the malware and virus cleanup while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. These steps are intended for users with Windows computers. If you are using a Mac, please reply to me and let me know so that I can send you the procedures for Mac.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=667aaca5-140a-459c-ad04-48aef0d92cf6
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
I just sent you the procedures to join me in the remote session. Please scroll the page up to see my previous reply where the procedures are. Follow them to join me in the remote session. I will wait for you in the remote session.
Thank you for your patience. Your issues were resolved through Secure Remote Assistance. Please continue to use the 2 cleanup tools I downloaded and installed on your computer to keep your system secure and optimized.
Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.