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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43407
Experience:  Over 15 years of consulting to the IT industry
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I changed my password last saturday for my yahoo btinternet

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i changed my password ***** saturday for my yahoo btinternet address,on my sony viao computer and it works well on that computer, however it does not work on my mac .
Have been in touch with apple , they have triedto mae it work but cannot have asked me to contact you and they will call back at 2.30pm,,

Hi there and welcome Maureen.

Exactly how do you access your email account on your mac? Via your web browser? Or via an email program such as Apple Mail?

Please let me know

Customer: replied 1 year ago.
i get it through google gmail and all mail comes

ok, but this is for BTIntenet correct? Not Gmail?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Customer: replied 1 year ago.
all google and yahoo come this wayi am on Sony Viao, do yo need me to be on the mac so you can take that one over ?

yes, please accept the offer and I will give you the instructions to do on the Mac so I can connect to it and fix this

Richard and other Computer Specialists are ready to help you

Thank you

Can you on the Mac, go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
Richard went through your instructions but cannot install as not accepting password!

ok, that is your Mac password, it is the one you use to sign in when you first start the mac

Customer: replied 1 year ago.
id333861156 pw 3441

thanks, ***** *****

Customer: replied 1 year ago.
lost you sorry

its ok, enter the password ***** that gmail page now please

Customer: replied 1 year ago.
thank you

you're most welcome Maureen