How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39891
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Type Your Computer Question Here...
Viet - Computer Tech is online now

Microsoft 10 advised update clear programme in use leave

This answer was rated:

Microsoft 10 advised update clear programme in use leave laptop switched on and they would update all I have now is a blank screen which lit up and I can't switch off


I'm sorry about the issue. Can you please press and hold the Power on / off button on your computer for about 10 seconds, then turn it back on and check?
- If there is still any issue, please let me know the model of your computer.

Please reply at the box below to continue. Thank you,

After trying the above step, what does it show on the computer's screen now?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Customer: replied 1 year ago.
Something serious has happened loud bang everything now stopped

I'm sorry. That could be hardware issue. Is this a laptop or desktop?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.

Can you please disconnect the power cord / charger from the laptop , then if possible, remove the battery at the back / bottom of the laptop for a minute, then reinstall it, then turn on and check.

Please let me know. Thank you,

Customer: replied 1 year ago.
Sorry I cannot do that I will take it to local repair shop many thanks

You're welcome. I'm sorry about the likely hardware issue. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Viet - Computer Tech and other Computer Specialists are ready to help you