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Hello sir/madam, I would like to help you, please let me know when you are ready.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
there was a problem with connection, is the program running now?
if not, can you run it again from the link: http://tiny.cc/z5lvcx
can you tell me the id and password *****?
is the program on the screen now? (is it running)
what is the model of your acer? (if you don't know how to find this, please let me know)
it is working, but it seems password ***** ***** what is the new password?
it is not working now, can you run it and tell me the password *****
what was the last time the sound was working on your acer laptop?
we can try to do system restore and restore your computer back to an earlier date
can you click your start button, go to all programs > accessories > system tools. do you see system restore?
there was a problem with connection (program is not running now) so i could not connect to your computer. we can go step by step and fix it together.
sorry, it is not working, it seems there is a problem with connection.can you click your start button. do you have "all programs" ?
do you have Windows 7 or 8?