How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 173
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Type Your Computer Question Here...
Kamil Anwar is online now

I have bought maps and safety cameras and am told to

Customer Question

I have bought maps and safety cameras and am told to activate them. I have connected my device to the cmputer and you say this should automatically download but nothing happens. The device says goto tomtom getstarted but I have already installed my drive connect. Can you help me please to activate my purchases?
Assistant: How much experience do you have with this particular machine?
Customer: I have downloaded before but not worting this time
Assistant: Have you installed any updates recently?
Customer: Yes I was told my device was up to date but my device tells me I have not updated my maps for 76 months and it does not recognise recent road changes in my area.
Assistant: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Computer
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

I apologize for the long wait.

Do you still need help with your issue?