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What is the make and model number of the phone?
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Does the problem only happen for one caller?Does the number show on the display for any callers at all?
Do you have any other phones connected to the same line that still show a phone number?
If not, then you will need to check with your landline provider that Caller ID is still active on your line. (e.g. check with BT/TalkTalk, etc)
Are these phones connected to the same base station?
Do you have any other display phones that are not part of the same base station?
This will help confirm that your line is receiving the Caller ID service.
Ok, so there are no other phones with displays that will show caller ID to confirm that it is active on your line?
There isn't anything that you can press on the KX-TGH220E to deactivate caller ID so can you test the phone system on someone else's line that does have caller ID to confirm they are working there, or check with your landline provider (e.g. BT) that there are no issues with the caller display on your line?
Ok, looking forward to hearing back from you. Pete.
Yes, others will see your number appear ok.
We still don't know if it is a problem with your line or not though.
Can you check with your landline provider (e.g. BT) that there are no issues with the caller display on your line?
Ok then perhaps the line mode setting has changed on the phone, so it cannot process the caller id information.
To fix this,
Let me know if that works?
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