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Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
Do you have a product key for your Windows 8?
Please click the link below and select I agree and then please download the remote
Client file and open it.
Did you click on the link?
We can use teamviewer as well if you struggle with the link above
Download from link below and open teamviewer and provide me with the ID and password ***** the screen
And the password *****?
Sorry I lost my connection
Did the download finish?