How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6031
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

Hp photosmart will not print

This answer was rated:

hp photosmart will not print

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the make and model of the printer?

Customer: replied 11 months ago.
HP Photosmart 5524 All in One

how is the printer connected to the computer usb or wireless

Customer: replied 11 months ago.
wireless
Customer: replied 11 months ago.
I used refilled cartridges prior to the problem, now it doesnt like the real HP 364 Color packed cartridges purchased direct from HP

When you print does it pick paper from the tray and attempt to print?

Customer: replied 11 months ago.
Nothing happens only the error message

What is the error message?

Customer: replied 11 months ago.
Ink cartridge problem!
One or more cartridges appear to be missing or damaged
Install or replace affected cartridges
Customer: replied 11 months ago.
I have removed and replaced each one
I have turned off the printer at the mains, removed connection wiring and resumed each stage to no effect

remove all cartridges

Customer: replied 11 months ago.
ok job done
Customer: replied 11 months ago.
Cartridges removed

check the cartridges it has copper contact points and on the carriage head as well. Try to use a damped cloth using some alcohol and clean them.

Please make sure the power is unplugged when you do the cleaning

After the cleaning is done install the cartridges and remove the front tray by pulling it out the whole tray comes out.

Please remember when we are dealing with this kind of issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the provided troubleshooting step does not help or work don't be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help.

Customer: replied 11 months ago.
MIchelle it has now recognised they are genuine cartridges
It appears to be fine and it is printing a specimen lined page of paper
All is well
Customer: replied 11 months ago.
I have paid £31 by Pay Pal surely this is a free trial answer and my money will be refunded?

If you ask me about billing i will not be able to answer that because we do not have access to customer info due to privacy policy.
Customer care can help you answer your billing question.

Printer working fine problem fixed.

I hope I’ve provided the information you were seeking. Feel free to ask if you have any question. Please provide a rating for the service, effort and the time by clicking on the stars located on the upper right corner of this page.

Customer: replied 11 months ago.
Thank you very much I will address the billing question in a moment

Customer care contact link

http://ww2.justanswer.co.uk/en-gb/help

Michelle and 3 other Computer Specialists are ready to help you